In order to improve the quality of services and facilities in our amenities centres, we would like to seek your assistance in completing this survey. Your views and input are important to us in identifying the areas for improvement. Thank you for your time. Mr Laurence TangHead of Campus Life Which Amenities Centre are you visiting? Chong Yuet Ming Amenities Centre Fong Shu Chuen Amenities Centre Please indicate your level of agreement with the following statements a) Centre Facilities Questions 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (i) I am happy with the general condition of the rooms. (including room temperature and lighting) 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (ii) I am happy with the equipment provided. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iii) The equipment for booking is adequate. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iv) Relaxation space is comfortable. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (v) The amenities centre is safe and secure. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (vi) There are adequate spaces/rooms for booking. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (vii) The amenities centre is clean and tidy. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable ------(a) Rooms 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable ------(b) Corridors and Staircases 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable ------(c) Toilets/Accessible Toilets 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable 2a2 Questions Seldom Once per month Once per week 2-3 times per week 4 times or more per week Daily (viii) How often do you visit our centre? Seldom Once per month Once per week 2-3 times per week 4 times or more per week Daily (ix) Describe what attracts you to visit our centre (ix) Describe what attracts you to visit our centre Please indicate your level of agreement with the following statements b) Online Booking System Questions 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (i) I am satisfied with web-based venue booking. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (ia) The online booking system is user-friendly. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (ib) The online booking system is effective. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (ii) I am satisfied with web-based open/publicity spaces booking. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iia) The online booking system is user-friendly. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iib) The online booking system is effective. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iii) Difficulties encountered when using online booking system Please indicate your level of agreement with the following statements c) Centre Staff Questions 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (i) I was treated courteously. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (ii) The staff were helpful. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iii) The staff gave me a welcoming feeling. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iv) The information/advice given was useful. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (v) The time taken to respond to my request was acceptable. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (vi) The overnight guard was helpful. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable Please indicate your level of agreement with the following statements d) Centre Manager Questions 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (i) The Manager was helpful. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (ii) The Manager cared about my concerns. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iii) The Manager was competent in handling my request. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (iv) The advice/information given by the Manager was useful. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable (v) The time taken to respond to my request was acceptable. 1 = Strongly Disagree 2 3 4 5 = Strongly Agree Not Applicable Do you have any other suggestions or comments? User's Profile (For statistical purpose only, please indicate your faculty and programme level.) (a) Faculty - Select -Faculty of ArchitectureFaculty of ArtsFaculty of Business & EconomicsFaculty of DentistryFaculty of EducationFaculty of EngineeringFaculty of LawLKS Faculty of MedicineFaculty of ScienceFaculty of Social Sciences (b) Programme Level - Select -UndergraduatePostgraduateOthers (c) Student Society Office-Bearers - Select -I am an Ex-co member of a student societyI am not an Ex-co member of any student society (d) Others - None -I am a non-student user If you wish to give us further feedback personally, please fill in the following: Name University Number Email Telephone thanks_note Thank you for taking time to fill in the survey. We appreciate your views and feedback!
