Customer Satisfaction Survey on Campus Catering Services

Introduction

Customer Satisfaction Survey on Campus Catering Services

We would like to know... What your experience was like on your visits to the campus eateries? Are you happy with the food and services? In what areas would you expect the eateries to improve? From time to time, the University collects comments and suggestions from the University community on the various catering operations on campus to examine and identify areas for improvement. We would be grateful if you could spare a few minutes to complete this questionnaire. Your valuable input and support for the betterment of catering services at HKU is much appreciated! If you have any enquiries or encountered any technical problem when filling out the questionnaire, please contact CEDARS-Campus Life at catering@hku.hk  Website: http://cedars.hku.hk/catering

校園膳食服務顧客意見調查

我們希望知道… 您過往於校內食肆之用餐體驗如何? 您是否對食物及服務整體上滿意? 您認為校內食肆有哪些方面需要改善? 為持續改善校園膳食服務,校方會不時收集各持份者對校內膳食服務的意見及想法,以審視現時之服務水平及探討改善方向。我們期望各同學及同事們可以抽出數分鐘填寫以下問卷。我們衷心感謝您的支持以及對校園膳食服務所提出的寶貴意見。 如閣下對是次意見調查有任何疑問或於填寫問卷時遇上技術問題,請透過電郵 catering@hku.hk 與學生發展及資源中心-校園生活聯絡。 網址: http://cedars.hku.hk/catering

User Profile 閣下是...
User Profile
(For statistical purposes only. Please select all that apply 只供統計用。請選擇所有適用項)
Catering Facilities 餐飲設施
Please fill out a separate form if you wish to comment on more than one catering facilities. 如需評論多於一間校園餐飲設施,請另外填寫新一份問卷
My Dining Experience 用餐體驗
Please rate the above catering facility based on its food offered, hygiene standard, and service level 請閣下就上述膳食設施之食品、衛生及服務質素評分
Food 食品
Questions 5 Exceptional
極好
4 Very Good
很好
3 Good
2 Adequate
一般
1 Poor
N/A
不適用
食物是否新鮮?
食品溫度是否合適?
相對食品售價,食物份量是否合理?
食物質素是否穩定?
食品種類是否足夠?
食品賣相是否吸引及與描述相符?
整體而言食品是否物有所值?
Hygiene 衛生
Questions 5 Exceptional
極好
4 Very Good
很好
3 Good
2 Adequate
一般
1 Poor
N/A
不適用
服務及出餐櫃檯是否整潔?
餐具是否乾淨?
堂食區是否乾淨及管理得宜?
堂食餐桌和椅子是否整潔?
Service 服務
Questions 5 Exceptional
極好
4 Very Good
很好
3 Good
2 Adequate
一般
1 Poor
N/A
不適用
點餐及付款等候時間是否合理?
出餐等候時間是否合理?
座位是否足夠?
餐廳員工態度是否友善及主動幫助客人?
餐廳員工於當值時是否表現專業?
餐廳員工的制服及穿戴是否整潔?
餐廳的會員制度是否吸引? (如適用)
Overall Rating 整體評分
Questions 5 Exceptional
極好
4 Very Good
很好
3 Good
2 Adequate
一般
1 Poor
食肆整體評分
Questions 5 Definitely
4 Very Likely
很有可能
3 Maybe
也許
2 Avoid if Possible
盡可能避免
1 Definitely Not
不會
根據您過往的用餐體驗,您會否再次光顧此餐廳?
根據您過往的用餐體驗,您會否介紹其他人光顧此餐廳?
Upload Supplementary Photo 上傳相關相片
Please feel free to supplement your feedback with photos. The maximum upload size of the file is 5MB in jpg, jpeg, png, bmp or pdf format. 可上傳相片作補充資料。上傳檔案大小上限為5MB(jpg,jpeg,png,bmp或pdf格式)。
One file only.
5 MB limit.
Allowed types: jpg, jpeg, png, bmp, pdf.
Personal Dining Habit 個人用餐習慣
In the past two months, which THREE campus eateries did you visit the most? 在過去兩個月內,您最常光顧哪三所校園食肆?
What are the key reasons that make you visit the above eateries the most? 您經常光顧上述餐廳的主要原因是什麼?
(Please select all that apply 請選擇所有適用項)
Other Comments and Suggestions 意見及建議
Please elaborate with details of the concerned problem for our follow up as appropriate. 請詳細說明有關問題,以便我們跟進。